Warranty Policy

RETURN & WARRANTY POLICY

What is your return policy?

We do not accept returns or exchanges on fitness products unless the item you purchased is defective. If you receive a defective item, please email our Customer Service team at support@setforset.com with the following information:

  • Name of product
  • Name and shipping address
  • Copy of purchase order that shows date purchased and order number
  • Picture of damage(s)

Please allow 48 hours for a Customer Service team member to contact you. We will contact you during our business hours, Monday-Friday between 9AM and 6PM PST.

Some exceptions can be made so if you have any questions about a product that you've purchased, please contact us at support@setforset.com. Our number one priority is complete customer satisfaction so we will do our best to remedy any situation.

For defective items, we will offer you a 'no-return refund', so an item will not need to be returned to receive a refund or store credit.

Refunds and exchanges are not accepted for products that become damaged from: 

  • Misuse
  • Abuse
  • Accidents
  • Damage from outdoor exposure
  • Lost item(s)
  • Anticipated wear and tear

Note: DON'T leave products outside in direct contact with the elements as prolonged exposure to rain, sun and cold will deteriorate them.